XPAND Terms and Conditions

Last updated: October 27, 2026

Part 1: Terms of Use for All Users

By creating an account, enrolling in a Program, or using XPAND in any way, you agree to these Terms. If you do not agree, do not use XPAND.

1.1 Who we are

XPAND is operated by XPAND Media LLC, a Florida limited liability company (EIN 88-2695689). Contact us at team@xpandsports.com.

1.2 Definitions

• XPAND, we, us, our: XPAND Media LLC and the platform at www.xpandsports.com, including its apps, messaging, scheduling and video tools.
• User, you: anyone who uses XPAND, including Athletes, Parents and Mentors.
• Athlete: the athlete who receives mentorship through XPAND.
• Parent: the parent or legal guardian of an Athlete under 18, who enrolls and pays on the Athlete's behalf.
• Customer: the Athlete and, where applicable, the Parent. Obligations of a Customer apply to both.
• Mentor: a current or former college or professional athlete approved by XPAND to host mentorship Sessions.
• Program: a mentorship plan a Customer enrolls in, made up of a set number of Sessions with a Mentor, plus any messaging, content or resources included in that plan.
• Program Balance: the total price of a Program, shown at checkout, paid through an enrollment payment and bi-weekly installments.
• Session: a scheduled mentorship meeting hosted by a Mentor for an Athlete, held virtually or in person.
• Billing Cycle: each two-week (14-day) period of a Program.
• Cancellation Window: the 7-day period that starts when the Athlete's first Session is completed.
• Terms: this full agreement, including the Program and Billing Terms, Mentor Terms, Mentor Code of Conduct, Acceptable Use Policy, Safety and Minor Protection Policy, Complaints and Refund Process, and our Privacy Policy.

1.3 Eligibility and minors

You must be at least 18 to create an account and enter into these Terms. Athletes under 18 may only use XPAND through an account created and managed by a parent or legal guardian. The parent or guardian accepts these Terms on the minor's behalf, is responsible for all payments, and is responsible for the minor's use of XPAND.

1.4 Your account

• Provide accurate, complete information and keep it current.
• Keep your login private. You are responsible for all activity on your account.
• Tell us at team@xpandsports.com right away if you think your account was accessed without permission.
• One person per account. Accounts may not be sold, shared or transferred.
• You may not open a new account if a previous one was suspended or terminated by us.

1.5 What XPAND is and is not

XPAND connects Athletes with Mentors for guidance on athletic development, recruiting, academics, mindset and life as an athlete. XPAND does not guarantee any outcome, including athletic performance, a roster spot, playing time, a scholarship, recruitment, or admission to any school or team. Mentors share their own experience and opinions, and Customers act on that advice at their own risk. Mentorship on XPAND is not medical, psychological, legal, financial or professional training advice.

1.6 Our rights

We may, at our discretion and without prior notice:

• review, moderate or remove any content, messages or recordings on XPAND;
• suspend or terminate any account that we believe breaches these Terms, creates risk for another User, or harms XPAND's reputation;
• reassign an Athlete to a different Mentor;
• change, pause or discontinue any Program, feature or price for new enrollments;
• change payment processors; and
• cooperate with law enforcement and disclose information where required by law or needed to protect Users.

1.7 Intellectual property

XPAND, its software, design, branding and materials are owned by XPAND Media LLC or its licensors. You may not copy, resell, scrape or reverse engineer any part of XPAND. Content you upload stays yours, but you give XPAND a non-exclusive, royalty-free license to host, display and process it to operate the platform. XPAND will not use your name, image or likeness in external marketing without your prior written consent. We own anonymized and aggregated data generated through use of XPAND and may use it to improve our services.

1.8 Communications

You consent to receive emails, text messages and in-app notifications about your account, Sessions and billing. You may opt out of marketing messages at any time. Transactional messages about Sessions and billing cannot be turned off while you have an active Program.

1.9 Disclaimers

XPAND is provided "as is" and "as available." We do not promise the platform will be uninterrupted, error-free or compatible with every device. Physical training, drills or activity an Athlete chooses to do based on a Session is done at the Customer's own risk.

1.10 Limitation of liability

To the fullest extent allowed by law, XPAND and its owners, employees and agents are not liable for any indirect, incidental, consequential or punitive damages, or for lost profits, opportunities or data. Our total liability for any claim is limited to the amount you paid XPAND in the 3 months before the claim arose, or $250, whichever is greater.

1.11 Indemnity

You agree to cover XPAND's losses, costs and reasonable legal fees arising from your breach of these Terms, your conduct on or off the platform toward another User, or content you provide.

1.12 Disputes, governing law and arbitration

These Terms are governed by the laws of the State of Florida. Before filing any claim, you agree to contact team@xpandsports.com and try to resolve it informally for 30 days. Any dispute not resolved informally will be settled by binding individual arbitration in the Florida county where XPAND has its principal place of business, except that either party may bring an eligible claim in small claims court. You and XPAND waive any right to a jury trial or to participate in a class or representative action. Any claim must be brought within one year after it arose.

1.13 Changes to these Terms

We may update these Terms. We will give reasonable notice of material changes by email or in the app. Continuing to use XPAND after changes take effect means you accept them. Pricing changes apply only to new enrollments and never change a Program Balance already agreed at checkout.

1.14 General

If any part of these Terms is unenforceable, the rest stays in effect. Our failure to enforce a term is not a waiver. You may not transfer your rights under these Terms without our written consent. We may assign these Terms in a merger, acquisition or sale of assets. These Terms are the entire agreement between you and XPAND and replace all prior versions.

Part 2: Program and Billing Terms for Customers

You pay for your first Session at enrollment, then every two weeks until the Program Balance is paid in full. You may cancel within 7 days after your first Session. After that window, the Program cannot be cancelled, the full Program Balance is owed, and the most XPAND offers is a one-time 30-day pause.

2.1 Enrolling in a Program

When you enroll, you choose a Program and are matched with a Mentor. Program details, the number of Sessions, and the Program Balance are shown at checkout. All prices are in USD. By enrolling, you authorize XPAND and its payment processor, Stripe, to charge your payment method as described below.

2.2 How billing works

1. Enrollment payment. You are charged the price of the first Session at enrollment. This payment secures your Mentor's time and is non-refundable once the first Session is completed.
2. Bi-weekly installments. After your first Session is completed, you are charged every 14 days until the Program Balance is paid in full. You will not get a separate reminder before each charge.
3. Commitment. Once the Cancellation Window closes, you are committed to the full Program Balance. Billing continues until it is paid in full.
4. Failed payments. If a charge fails, we may retry it and may charge any backup payment method on file. Sessions are paused until the balance is paid. Accounts with balances unpaid for 14 days may be cancelled and sent to collections.
5. Fixed balance. The Program Balance agreed at checkout does not change during your Program.

2.3 The 7-day Cancellation Window

• The Cancellation Window opens when your first Session is completed and closes 7 calendar days later. Cancel inside the window by emailing team@xpandsports.com. No further charges will be made and the remaining Program Balance is cancelled. Any installment already processed inside the window will be refunded in full.
• The enrollment payment for the first Session is not refunded.
• If you do not attend your first Session as scheduled, it counts as completed and the window starts on the scheduled date.
• The Cancellation Window applies once per Customer. It does not reset if you switch Programs or Mentors, or re-enroll later.

2.4 No cancellation after the window

After the Cancellation Window closes, the Program cannot be cancelled and the remaining Program Balance is owed in full. Every payment is final. No refunds, credits or proration are given for any reason on the Customer's side, including changing your mind, schedule conflicts, injury, unused Sessions, or dissatisfaction with athletic results.

30-day pause. The only accommodation available after the Cancellation Window is a single 30-day pause per enrollment. To use it, email team@xpandsports.com at least 24 hours before your next billing date. During the pause no charges are made and no Sessions are held. Billing and Sessions resume automatically on day 31. A pause cannot be extended, split, or used more than once per enrollment.

Unpaid balance. Stopping use of the Program or removing your payment method does not end your obligation. Any unpaid Program Balance stays due, and XPAND may pause Sessions and send the balance to collections as described in 2.2.

2.5 Sessions, scheduling and no-shows

• Sessions are requested through XPAND's scheduling tools. Submitting a request does not guarantee confirmation. Your Mentor has up to 48 hours to accept the request or propose a different date and time.
• Customers may reschedule or cancel a Session at least 24 hours before its start time at no penalty.
• A Customer cancellation inside 24 hours, or a no-show after 15 minutes, counts as a completed Session.
• Unused Sessions do not roll over past the end of the Billing Cycle unless XPAND approves it in writing or the Mentor caused the missed Session.
• If a Mentor cancels or misses a Session, you will be offered a makeup Session. See Part 4 for how Mentor failures are handled.

2.6 Refunds

Outside the Cancellation Window, payments are non-refundable. The only exception is where XPAND determines, under Part 7, that your Mentor failed to meet the Mentor Code of Conduct. In that case XPAND will choose the remedy, which may be a makeup Session, reassignment to a new Mentor, account credit, or a refund limited to the affected Sessions. Any refund is paid to the original payment method through Stripe.

2.7 Chargebacks

You agree to contact team@xpandsports.com and use the refund process in Part 7 before disputing any charge with your bank or card provider. If a dispute appears unjustified, we will notify you in writing and give you 7 days to respond. Filing a chargeback for a charge that was valid under these Terms may result in immediate suspension of your account, loss of access to your Mentor, and recovery of the disputed amount plus any processor fees.

2.8 Taxes

Prices may not include applicable taxes. You are responsible for any taxes that apply to your purchase.

Part 3: Mentor Terms

Mentors are independent contractors who earn 60% of Program fees from their Customers. Earnings for a Session are paid only after that Session is completed and the Customer payment covering it has cleared, and are subject to clawback for refunds caused by the Mentor.

3.1 Becoming a Mentor

To be approved as a Mentor you must:

• be at least 18;
• provide valid government ID and proof of your collegiate or professional playing history;
• pass a background check through XPAND's approved provider before working with any Athlete under 18;
• complete XPAND onboarding and any required safety training;
• set up a Stripe payout account; and
• agree to the Mentor Code of Conduct in Part 4.

XPAND may reject any application or require re-verification at any time. Providing false credentials results in immediate termination and forfeiture of unpaid earnings.

3.2 Independent contractor relationship

Mentors are independent contractors, not employees, partners or agents of XPAND. Mentors are responsible for their own taxes, insurance and expenses. XPAND will issue tax forms (such as a 1099) where required. Mentors are personally responsible for their conduct and cannot transfer their account to an agent or third party.

3.3 Fees and earnings

XPAND keeps a platform fee of 40% of each Program payment. The remaining 60% is the Mentor's earnings. The platform fee covers matching, billing, scheduling, platform tools and support. Mentor earnings are calculated per completed Session.

3.4 Payouts

• Customer payments are collected bi-weekly. Each payment is matched to a Session.
• Earnings for a Session become payable only after the Session is completed and the matching Customer payment has cleared through Stripe.
• No earnings are paid in advance for Sessions that have not been completed, even if the Customer has already paid for them.
• Payouts are sent through Stripe on a bi-weekly schedule, subject to a minimum payout amount.
• XPAND is not responsible for bank, transfer or currency fees.

3.5 Refund clawbacks and withholding

If a Customer receives a refund because the Mentor failed to meet the Mentor Code of Conduct, XPAND will deduct the Mentor's share of the refunded amount, plus any processor or chargeback fees, from unpaid or future earnings. If earnings are not enough to cover it, the Mentor agrees to repay XPAND within 30 days.

XPAND may hold all unpaid earnings while it investigates a complaint, a suspected breach of these Terms, or suspected fraud. If XPAND finds a serious breach, earnings tied to that breach are forfeited and returned to affected Customers where possible.

XPAND also reserves the right to withhold all of a Mentor's earnings if the Mentor does not make a good-faith effort to open availability and hold Sessions on the bi-weekly schedule, as set out in 4.3.

3.6 Scheduling and availability

Mentors must keep their availability calendar accurate and offer enough open time for each assigned Customer to receive every Session in their Billing Cycle. Mentors may not accept more Customers than they can serve to these standards.

3.7 Non-circumvention

During your time as a Mentor and for 12 months after, you may not offer paid mentorship, training or coaching to any Customer you met through XPAND outside the platform, or ask a Customer to pay you directly. Breach of this section results in termination, forfeiture of unpaid earnings, and liability to XPAND for the platform fees it would have earned.

3.8 Content and likeness

Mentors grant XPAND permission to display their name, photo, bio and playing history on their profile and in matching. Use of a Mentor's likeness in external advertising requires the Mentor's prior written consent. Any advertising or sponsored content a Mentor shares with Customers must be clearly labeled and approved by XPAND in advance.

3.9 Leaving XPAND

Mentors must give at least 14 days written notice before leaving, complete or hand off all scheduled Sessions in active Billing Cycles, and cooperate in transitioning Customers to a new Mentor. Final earnings are paid only for Sessions completed before leaving.

Part 4: Mentor Code of Conduct

Mentors are held to a strict standard: a Mentor who fails these standards can trigger a Customer refund, which is clawed back from that Mentor's earnings, a Mentor who does not make a real effort to open availability and meet bi-weekly can lose all earnings, and repeat failures lead to removal from XPAND.

4.1 Required standards

1. Show up. Attend every scheduled Session, on time, for the full scheduled length.
2. Keep availability open. Maintain an accurate calendar and offer enough open slots that each Customer can book every Session in their Billing Cycle within a reasonable time.
3. Cancel properly. Cancel or reschedule only when necessary, at least 24 hours ahead, and offer a makeup Session within 7 days.
4. Respond on time. Accept or propose a new time for every Session request within 48 hours, and reply to Customer and XPAND messages within 24 hours.
5. Come prepared. Review the Athlete's goals and prior notes before each Session and deliver real, specific guidance.
6. Be professional. Use a quiet, appropriate setting with working audio and video. No impairment from alcohol or drugs. No profanity directed at Customers, harassment, discrimination or put-downs.
7. Log Sessions. Mark each Session complete and add session notes in the platform within 24 hours.
8. Stay on platform. Keep all communication and payment with Customers on XPAND (see 3.7 and Part 6).
9. Be honest. Never misrepresent your playing history, connections or ability to influence recruiting, scholarships or roster decisions.
10. Protect minors. Follow the Safety and Minor Protection Policy in Part 6 at all times.

4.2 Violations and consequences

XPAND decides whether a violation occurred based on platform records, session logs, messages and both parties' statements.

4.3 Failure to meet the bi-weekly schedule

Every Mentor must make a real, good-faith effort to open availability and hold each Athlete's Sessions on the bi-weekly schedule of every Billing Cycle. Failing to do so includes not opening enough time, repeated cancelling or rescheduling, going unresponsive, or leaving Sessions unbooked.

If a Mentor fails this standard, XPAND reserves the right, at its sole discretion, to withhold all of that Mentor's earnings, whether pending, unpaid, or tied to future Sessions, for the affected Athlete or across the Mentor's entire account. Withheld earnings may be used to fund refunds, credits, makeup Sessions with another Mentor, or reassignment, and any remainder may be forfeited.

XPAND decides whether a Mentor made a good-faith effort based on calendar, booking and message records. Withholding under this section does not require a prior warning or strike.

4.4 Strikes and removal

• Strikes stay on a Mentor's record for 90 days.
• 2 active strikes: Mentor is paused from new Customer matches and must complete a review with XPAND.
• 3 active strikes: Mentor is removed from XPAND. Active Customers are reassigned and earnings tied to violations are forfeited.
• XPAND may skip straight to removal for any serious violation, regardless of strike count.

4.5 Ratings and reviews

Customers may rate each Session. A Mentor whose average rating falls below 4.0 over 30 days, or who receives repeated complaints, may be placed on review, paused, or removed at XPAND's discretion.

Part 5: Customer Conduct and Acceptable Use Policy

Every User must use XPAND lawfully and respectfully, and breaking these rules can lead to suspension or termination without a refund.

5.1 Customer responsibilities

• Show up to Sessions on time and prepared.
• Treat Mentors with respect. Harassment, threats or abusive language toward a Mentor ends the Program without refund.
• Keep payment and communication with your Mentor on XPAND. Do not pay a Mentor directly or move Sessions off the platform.
• Parents and guardians are responsible for the conduct of a minor Athlete.

5.2 Prohibited conduct (all Users)

You may not:

• use XPAND for anything illegal, fraudulent or deceptive;
• harass, bully, threaten, stalk, or discriminate against anyone;
• post or send sexual, violent, hateful or otherwise inappropriate content;
• share another person's personal information without their consent;
• record a Session without the consent of everyone in it (and, for minors, their parent or guardian);
• impersonate anyone or misstate your identity, age or credentials;
• share, resell or redistribute Session recordings, notes or XPAND materials;
• use bots, scrapers or automated tools to access XPAND or collect data;
• reverse engineer, hack, or interfere with XPAND's systems or security;
• promote third-party products, services or competing platforms without XPAND's written approval; or
• use XPAND's name or logo without written permission.

5.3 Enforcement

XPAND may remove content, issue warnings, suspend, or terminate any account that breaks this Policy. Terminations for breach are not eligible for refunds, and any remaining Program Balance stays due.

Part 6: Safety and Minor Protection Policy

All contact between a Mentor and an Athlete under 18 must happen on XPAND, with the parent or guardian able to see it, and any breach of this Policy results in immediate Mentor removal.

6.1 Rules for Mentors working with minors

• All messaging and Sessions with a minor Athlete happen through XPAND. No personal phone numbers, texts, social media DMs, or outside video calls.
• Parents or guardians may view all messages and may attend any Session.
• In-person Sessions with a minor must be in a public or observable place, with the parent or guardian's written approval, and never one-on-one behind closed doors.
• No gifts, money, rides, or favors exchanged with a minor or their family outside the Program.
• No comments about a minor's appearance, and no romantic, sexual, or inappropriate content of any kind.
• No requests to keep anything secret from a parent, guardian or XPAND.
• No photos or recordings of a minor without parent or guardian consent.

6.2 Reporting

Anyone may report a safety concern to team@xpandsports.com. XPAND will act on safety reports promptly, may suspend the Mentor while it investigates, and will report suspected abuse to law enforcement or child protective services as required by law. If a child is in immediate danger, call 911 first.

6.3 Consequences

Any breach of this Policy leads to immediate termination, forfeiture of all unpaid earnings, a full refund to affected Customers, and referral to authorities where appropriate.

Part 7: Complaints and Refund Request Process

Refund requests must be submitted within 14 days of the issue, and XPAND makes a final decision within 7 business days based on platform records.

7.1 How to submit

Email team@xpandsports.com with:

• your name and the email on your account;
• your Mentor's name;
• the date(s) of the affected Session(s);
• what happened, with any screenshots or messages; and
• what outcome you are asking for (makeup Session, reassignment, or refund).

Requests submitted more than 14 days after the Session or issue will not be considered.

7.2 How XPAND reviews

1. We confirm receipt within 2 business days.
2. We review session logs, scheduling and availability records, messages, and ratings, and ask the Mentor for their account.
3. We may hold the Mentor's related earnings during the review.
4. We send a written decision within 7 business days.

7.3 Possible outcomes

• Mentor failed the Code of Conduct: makeup Session, reassignment, or refund of the affected Sessions or Billing Cycle, with clawback from the Mentor under 3.5.
• Mentor met the standards: no refund. Billing continues until the Program Balance is paid in full.
• Safety issue: handled under Part 6.

XPAND's decision is final, subject only to the dispute process in 1.12.

7.4 Other complaints

Complaints about content, conduct, or the platform go to the same address. We will investigate and take action we consider appropriate, but may not share the outcome of complaints about other Users. Complaints that are abusive or made in bad faith may lead to account suspension.

7.5 Copyright complaints

Copyright infringement notices must be sent to team@xpandsports.com and follow the requirements of the Digital Millennium Copyright Act.

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